Terms & Conditions

General Terms & Conditions DrMo Private GP Clinic 

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DrMo is a private GP clinic which charges a fee for its services.

 

DrMo Clinic does NOT provide URGENT OR EMERGENCY CARE SERVICES .

 

FOR EMERGENCIES PLEASE CALL 999 or 111 as appropriate.

 

In accepting a consultation with a healthcare professional who may be a doctor, nurse, health care assistant or pharmacist, you agree to pay for that practitioner’s time regardless of the outcome of the consultation.

 

Any additional time, investigation or treatment is chargeable at additional cost.

 

All fees must be settled before any appointment takes place.

 

We reserve the right to charge for missed / unattended appointments. 

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General Practitioners (GP’s) are responsible for their own clinical practice and for the advice, investigation and treatment that they provide.

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DrMo can only consult with the patient themselves or the parent or legal guardian of a child under 16. We cannot conduct a consultation about a relative or friend without their permission although we can give general health advice.

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We reserve the right to refuse service to certain individuals. Examples include those who behave violently, threateningly or abusively; patients who do not agree to pay for our services; requests for potentially addictive or controlled drugs; unethical requests; patients who we are unable to provide appropriate treatment such as those who need emergency or specialist treatment; those whose request treatment that we do not consider to be safe or in their best interests; those who we consider to be a risk to themselves or others.

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We reserve the right to cancel appointments due to unforeseen circumstances requiring closure or cancellation of the clinic.

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Zero tolerance policy

 

DrMo supports the government’s ‘Zero Tolerance’ campaign for all Health Service Staff.

 

All our staff, and the staff of services we work together with, aim to be polite, helpful, and sensitive to all patients’ individual needs and circumstances. Our staff have the right to work in an environment free from violent, threatening or abusive behaviour and everything will be done to protect that right.

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To successfully provide our services a mutual respect between all our staff and patients has to be in place. When trust has irretrievably broken down, it is in the patient’s interest, just as much our service, that they should find a new service.

 

Aggressive behaviour, be it violent, threatening, or abusive, will not be tolerated and may result in the patient (and in rare circumstances their household members) being refused services from Your GP Circle and, in extreme cases, the Police being contacted.

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Pre-payment policy

 

We require pre-payment to secure your appointment with a doctor, nurse or health care assistant.

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Promotional rates/ Pricing

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Appointments booked during a promotional period which are rescheduled, or cancelled and subsequently rebooked, will not be eligible for any promotional rate if the promotion has since closed.

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Late Policy

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To provide the best possible service to all our patients, we ask you to contact us if you are running late so we can make all necessary arrangements to ensure you are seen by our GPs.

 

We may need to ask you to wait to be seen at the end of the clinic or the next available time slot if you are running late, or reschedule the appointment.

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If you are more than 15 minutes late for your appointment without our prior agreement, we may deem you to have failed to attend.

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Failure to attend

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If you fail to attend your appointment or are more than 15 minutes late to your booked appointment you will be deemed to have missed your appointment. Our team will contact you to reschedule your missed appointment on one occasion.

 

If you do not wish to reschedule, or fail to attend your rescheduled appointment you will not be eligible for a refund.

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Cancellation & Rescheduling Policy

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If you cancel a booked appointment, at least 24-hours in advance, you shall be issued with a full refund back to the original payment method used for the booking.

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If you need to reschedule your appointment rather than cancel it, this can be done free of charge. You can do this by emailing us on enquiries@doctormo.co.uk or calling us on 0333 577 5453  No administration fees will be charged to reschedule an appointment.

 

 

Refunds

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Refunds for cancelled appointments will only be made to the card originally used to make the original booking. Once processed, refunds can take up to 5-10 days to appear on your card statement.

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We cannot refund any vaccinations, tests or treatments once they have been performed or administered. Refunds are not eligible for services that were completed.

 

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Laboratory Investigations

 

No test is 100% accurate with any laboratory investigations. However, DrMo uses the most accurate tests currently available through certified and accredited laboratories, which are independent of DrMo The possibility of false positives, false negatives, and failed samples are present in any pathology investigation.

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DrMo will not be held liable for disruption of plans or financial losses due to the independent laboratory’s results, be it positive, negative, or an inconclusive / failed sample.

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If pathology samples are reported by the independent laboratory to be “failed samples” or “inconclusive” where they are not able to give a result, DrMo will contact you as soon as it is informed by the laboratory and re-book a repeat test at the earliest availability.

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Cancellation of tests are not possible once any specimen has left the clinic premises for the pathology laboratory.

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Many infections have a ‘window period’ of time from contact to which the infection is detectable on testing. If the patient is unclear regarding this before booking a particular investigation it is their responsibility to clarify this with the treating GP before proceeding with the investigation.

 

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Privacy & Data Policy

 

By accepting these Terms and Conditions, you acknowledge that you understand, have read and will abide by DrMo Patient Privacy Policy which is part of these Terms and Conditions by reference.

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Your data will not be shared with any third parties for promotional purposes. DrMo maintains strict confidentiality but cannot be responsible for emails and text messages sent to contact details provided upon booking or registration. It is the patient’s responsibility to provide their personal email address and mobile numbers, on which they are happy to receive confidential communications regarding their treatment and results. If you do not wish to receive communication via a particular method, it is your responsibility to inform us at the time of booking your appointment.

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If you have previously booked an appointment for any Covid-19 testing with our clinic, please note that your data, test results and travel details would have been shared by the testing laboratory to Public Health England, as per Government requirements. By consenting to Covid-19 PCR testing, you had also consented to your data and results being shared with Public Health England as per our Terms and Conditions at that time.

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All patient details and records are kept in the strictest of confidence unless you give us permission to share information, for example with your NHS GP, or when it is involved in providing your immediate clinical care. The only exceptions are where a patient is considered to be a danger to themselves or others, or when required to do so by a court order.

 

 

Applicable law:

 

These Terms and Conditions are governed by English law and you can bring legal proceedings in respect of our Services in the English courts. If you live in Scotland, you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland, you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.

 

 

Notices:

 

DrMo may contact you by email to the email address provided in your account, by written communication to the postal address provided in your account, or by SMS on the mobile number provided in your account.

 

As per GDPR regulations we always check communication preferences at the time of booking a new patient. If you wish to update these preferences then one of the team can assist you with this, please email enquiries@doctormo.co.uk